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NPS calculator
Enter promoters (9–10), passives (7–8) and detractors (0–6): the calculator shows the NPS as the share of promoters minus the share of detractors and explains how the value comes about.
NPS = share of promoters (9–10) − share of detractors (0–6), in points from −100 to +100
Net Promoter Score
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Scale from −100 (detractors only) to +100 (promoters only). The NPS is a score, not a percentage.
Total responses
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Promoters + passives + detractors
Promoters
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Share of responses scoring 9 or 10
Passives
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Share of responses scoring 7 or 8
Detractors
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Share of responses scoring 0 to 6
Interpret rather than compare: Whether a score is good depends on industry, question, timing and sample. The most meaningful view is the trend of your own measurements using the same question.
Next measurementCreate an NPS survey with Peak FormsLimits
What the calculator doesn't answer.
- The NPS tells you how respondents answered – not why. The reasons come from open follow-up questions.
- Small samples fluctuate strongly; a few responses can then move the score by many points.
- Scores from different questions, points in time or audiences are not directly comparable. The calculator deliberately does not show industry benchmarks.
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