Peak Chat / After hours
The best inquiry arrives at 9 pm.And it shouldn't disappear.
Already today: visitors leave a message in Peak Helpdesk's guest chat without an account. It becomes a ticket with an owner and a time target that your team answers the next morning. The plan is for Peak Chat to answer simple questions instantly at night too and hand over the rest in good order.
Put the goal into words. Add perspectives and timing right below.
Two typical evenings. What works today, what's planned.
One evening / two typical inquiries
From the evening to the answer.
- Evening (today)
- Message in the guest chat, no account needed
- Overnight (today)
- Ticket with an owner and a time target
- Instant answer (planned)
- Answer simple questions right away
Your next evening
Who takes over when nobody is around?
Create a local note with neutral sample details. Please don't enter real customer data; nothing is saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three thoughts. A calm morning.
Draft · not yet put together
- The inquiry
- Still open
- 담당자
- Still open
- The time target
- Still open
Two inquiries outside working hours
When did the inquiry arrive?
Choose the moment. What happens today and what's planned follows the situation.
Available today
A prospect writes in the evening through the guest chat on your website.
- The action
- The message becomes a ticket. One person on the team owns it, internal notes stay internal.
- The intent
- In the morning the inquiry is waiting in order and gets answered in the same ticket.
The morning note
- Received
- Guest chat, evening
- 담당자
- This week's inbox owner
- Time target
- Next working day, noon
The example shows the flow. The guest chat that takes messages as tickets already exists today in Peak Helpdesk.
To the product statusDoes this fit you?
What works today. What's planned.
A calm
morning.
What exists today.
- Visitors leave a message in Peak Helpdesk's guest chat, without an account.
- Every message becomes a ticket with an owner, a time target and internal notes.
- Your team answers the inquiry in the same ticket.
AI answer planned
What doesn't exist yet.
- Instant AI answers after hours are planned and not available today.
- Booking a call right inside the chat is planned.
- The guest chat's production readiness has not been independently verified yet.
What already exists today
Look at the guest chat.
The guest chat page explains how visitors write without an account and how that becomes a ticket for your team. It also shows what's still planned.
See the guest chatPeak Chat / Your next step
After hours doesn't mean missed.
Pick the moment when most inquiries get stuck with you. The right flow follows from it.
See the evening examples
No inquiry gets lost overnight.
Answer simple questions right away
Frequently asked questions
What happens today to a message sent in the evening?
It becomes a ticket in Peak Helpdesk's guest chat. Your team sees it with an owner and a time target and answers in the same ticket.
Do visitors need an account?
No. The guest chat works without an account and is embedded on your website with a script.
Does an AI answer instantly at night?
Not yet. Instant AI answers are planned and not available today.
Are response times guaranteed?
No. Your team sets a ticket's time target itself.