Peak Chat / For local service businesses
You're out on a job.The customer waits in the chat.
Local businesses don't lose enquiries for lack of interest, they lose them because nobody is at the phone. Peak Chat is meant to understand questions on your website, ask what's needed and suggest a fitting appointment. That is planned. Today there is the guest chat from Peak Helpdesk, where your team answers itself.
Put the goal into words. Add perspectives and timing right below.
Two sample cases with made-up data.
Sample business / made-up data
From a question to an appointment.
- Evening
- Customer asks a question on the website
- In the chat
- Clarify place, scope and preferred time
- Morning
- A clear enquiry with a next step
Your enquiry
What should be on your desk in the morning?
Create a local note with made-up details. It shows which answers a good enquiry needs. Nothing is saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One clear enquiry.
Draft · not yet put together
- The request
- Still open
- 담당자
- Still open
- The next step
- Still open
Two typical enquiries
What is your customer asking right now?
Pick the case. Conversation, next step and sample note follow the situation.
After hours
A prospect asks in the evening whether you renovate bathrooms and what you'd need.
- The action
- The chat is meant to ask for location, size and timing and summarise the answers for your team.
- The intent
- In the morning a clear enquiry is waiting, instead of a message saying “please call back”.
The enquiry note
- Request
- Retile bathroom, about eight square metres
- Location
- Sample street, fictional town
- Next step
- Offer a site visit
The cases are editorial examples with made-up data. The live demo shows the planned flow as a simulation.
To the product statusDoes this fit you?
A clear job. Clear limits.
One enquiry.
One next step.
What Peak Chat is meant for.
- You get enquiries through the website and spend the day at customers' sites.
- You want to know what it's about before you call back.
- You already use appointment booking or want to connect it to the chat.
The app confirms bookings
What doesn't exist yet.
- Automatic AI answers don't exist yet; they are planned.
- Booking inside the chat is planned; today it runs through the booking page.
- Peak Chat doesn't replace a phone line or an emergency hotline.
What exists today
See the planned flow.
The live demo plays through an enquiry with sample data. What exists today: the guest chat in Peak Helpdesk, the Peak Chat inbox and Peak Booking as its own app.
See the live demoPeak Chat / Your next step
No enquiry waits until tomorrow.
Pick the case that happens most often for you and check which questions need to be asked first.
See two cases
In the morning you know what's next.
A clear enquiry with a next step
Frequently asked questions
Which businesses is this for?
For small local businesses such as trades, practices, salons or workshops that get many short requests and answer them on the side.
Can I try this today?
Not as a finished product yet. The live demo shows the planned flow with example data; no real customer data is processed there.
Where do the conversations end up?
The plan is that each conversation lives with the person in Peak One it was held with, not in a separate chat database. Until that is built, this is a plan, not a promise.