Peak Chat / For support teams
The chat is open.But who answers?
Questions land in the website chat that belong to nobody, until someone notices too late that they're waiting. In Peak Helpdesk visitors chat without an account through an embedded chat window. Every request becomes a ticket with an owner, internal notes and an SLA. AI answers from your knowledge and outcome cards in the conversation are planned.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationTry the sample rule. Nothing is sent.
02 / The next question
Which request waited too long recently, and why?
A ticket with owner, note and SLA.
Explainer · made-up tickets · not the product interface
Check the rule yourself
How clear is who answers next?
Pick a value. At 0 to 6 the question about the request that waited too long appears, from 7 up you go straight on. Your input is not sent.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- 후속 연락
- Waiting for a rating
No example picked yet.
What works today
Assign first. Then answer.
The sample rule: if at 0 to 6 you rather don't know who's next, you first settle ownership and deadlines. From 7 up it's about faster answers.
- 01Chat
Visitors write without an account.
Starting pointA chat, but no clear ownership.
The Peak Helpdesk chat window is embedded in your website with a script. Every conversation becomes a ticket.
Guest chat → ticket - 02Assign
One person owns it.
0–6후속 연락7–10FinishTickets get an owner, internal notes stay in the team, and the SLA shows what comes first.
Ticket → owner and deadline - 03Planned
Answers from your knowledge.
Today in Peak HelpdeskA ticket with owner, note and SLA.
Planned: AI answers from approved content and outcome cards in the conversation. Today your team answers itself.
Sample artifact → waiting reason
What exists today
Set up the guest chat in Peak One.
Guest chat, tickets, assignment, internal notes and SLAs exist today in Peak Helpdesk. The Peak Chat inbox also bundles e-mail, Slack, Teams and WhatsApp Business per person.
Sign in to Peak OnePeak Chat / Your next step
Every question has someone who answers.
Check both paths in the example, then look at which request is waiting without an owner for you right now.
Try the sample rule
No request waits unnoticed.
A ticket with owner, note and SLA.
Frequently asked questions
What can I use today?
Live chat for website visitors, tickets with assignment, internal notes and deadlines in Peak Helpdesk. AI answers do not exist yet.
Does an AI answer my customers?
No. AI answers are planned and would appear as drafts a person reviews. Today your team always answers.
Where does the customer live?
As a person in Peak One, found by email or phone number. Peak Helpdesk does not keep a separate customer list.