Peak Chat / For education providers
The course catalogue is full.The decision is hard.
People who want to learn have questions: is my prior knowledge enough? How much time do I need? Is there a certificate? Peak Chat is meant to answer them from your course offer and offer an advice call when someone is unsure. That is planned. Today there is the guest chat from Peak Helpdesk, where your team answers.
Put the goal into words. Add perspectives and timing right below.
Two sample cases with made-up data.
Sample academy / made-up data
From a question to the right enrolment.
- Before
- Questions on level, time and format
- In the chat
- Answers from your course offer
- After
- Enrolment or an advice appointment
Your course conversation
What must be clear before enrolling?
Create a local note with made-up details. It shows the structure of a good advice conversation and is never saved.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three thoughts. A fitting course.
Draft · not yet put together
- The learning goal
- Still open
- Starting point
- Still open
- The next step
- Still open
Two typical conversations
What does the person want to know right now?
Pick the case. Conversation, next step and sample note follow the situation.
Before enrolling
Someone asks on the course page whether the beginners' course works without prior knowledge.
- The action
- Planned: Peak Chat answers from the course description and names the source. If the information is missing, your team takes over.
- The intent
- A clear answer and the way to enrolment, without a form up front.
The course note
- 질문
- Doable without prior knowledge?
- Source
- Course description, prerequisites section
- Next
- To the enrolment page
The cases are editorial examples with made-up data. The live demo shows the planned flow as a simulation.
To the product statusDoes this fit you?
A clear job. Clear limits.
One question.
The right course.
What Peak Chat is meant for.
- You get many similar questions before enrolment.
- You offer advice calls and want to prepare them better.
- Your team should answer website questions together.
No payment in the chat
What doesn't exist yet.
- Automatic answers from the course offer are planned, not available.
- Enrolment and payment inside the chat don't exist.
- Peak Chat doesn't replace a learning platform.
What exists today
See the planned flow.
The live demo shows a course conversation with sample data as a simulation. What exists today: the guest chat in Peak Helpdesk and Peak Booking as its own booking page.
See the live demoPeak Chat / Your next step
Good decisions need good answers.
Pick the case that happens more often for you and note which answer would be missing before it.
See two cases
The right course, not just any.
Enrolment or an advice appointment
Frequently asked questions
Is this a learning portal?
No. It is planned as a place for conversations with prospects and participants, not course content or a learning platform.
Can I try this today?
Not as a finished product yet. The live demo shows the planned flow with example data; no real customer data is processed there.
Where do the conversations end up?
The plan is that each conversation lives with the person in Peak One it was held with, not in a separate chat database. Until that is built, this is a plan, not a promise.