3/ 10Barely covered
A question about a service that appears in no approved text.
Then
A question about the flow and length of a first call, described on your service page.
The chat says so · handover to your team
Peak Chat · Knowledge base (planned)
Answers from what you know.
Not from guesswork.
A knowledge base for Peak Chat is planned: pages, services and answers you approve should be the basis of every reply in the chat. When something is not covered, the chat should say so and pass it to your team. This is not available today.
Watch the live demoPlanned feature · simulation with sample data
SIMULATION / PREVIEWOne check.
One check.
The fitting reply.
01 / Example value
How well does your approved knowledge cover the question?
02 / What Peak Chat should doA question about a service that appears in no approved text.
The chat says so · handover to your team
Change the example value. The reply follows the check.
Sample data · no message
One conversation. Two paths.
One check
decides the reply.Compare both paths below ↓
decides the reply.Compare both paths below ↓
Two example values
How well does your approved knowledge cover the question?
Schematic example on a scale from 0 to 10. The knowledge base is planned and not available today.
9/ 10Well covered
A question about the flow and length of a first call, described on your service page.
Answer with a source · the visitor can read on
Trust needs clarity
What holds today.
01 / The existing evidence
Not available yet
The knowledge base is planned. Today Peak Chat does not answer visitor questions on its own.
- 3/10A question about a service that appears in no approved text.The chat says so · handover to your team
- 9/10A question about the flow and length of a first call, described on your service page.Answer with a source · the visitor can read on
02 / Your check
No invented answers
Later, too, the chat should only say what your approved knowledge contains. AI in Peak One runs only through the Peak AI Gateway.
4 / 1010 / 10
Compare both paths and their reasons.
03 / The clear limit
Simulation on this page
The example paths are illustrative. Nothing is sent, saved or analysed.
Example│Nothing sent
The next step
Knowledge first. Then the answer.
See in the live demo how a conversation with Peak Chat is meant to look.
Watch the live demoPeak Chat · Knowledge base (planned)What may the chat use?
Planned feature · simulation with sample data
Frequently asked questions
Is the knowledge base available?
No. It is planned. Today Peak Chat offers the inbox for your connected accounts.
What happens when an answer is missing?
The plan is that the chat says so openly and hands the conversation to your team instead of guessing.
Which AI is used?
In Peak One, AI calls only run through the Peak AI Gateway. Nothing has been built for the knowledge base yet.