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Peak Atlas

Peak Chat · Voice chat (planned)

Speak instead of typing.
Read instead of guessing.

Visitors are planned to be able to speak in the chat as well. Peak Chat should show the message as a transcript so your team can read it, and ask when something is unclear. Voice chat does not exist today.

Watch the live demo

Planned feature · simulation with sample data

SIMULATION / PREVIEW

One check.
The fitting reply.

Peak Chat / Sample conversationSIMULATION

01 / Example value

How clear is the spoken message?

02 / What Peak Chat should doA voice message with background noise; the company name is not recognised with certainty.

The chat shows the transcript and asks for the name

Change the example value. The reply follows the check.
Sample data · no message

One conversation. Two paths.
One check
decides the reply.Compare both paths below ↓

Two example values

How clear is the spoken message?

Schematic example on a scale from 0 to 10. Voice chat is planned.

4/ 10Unclear
Ask firstEXAMPLE PATH
A voice message with background noise; the company name is not recognised with certainty.
Then

A clear voice message with the request and a preferred time frame.

The chat shows the transcript and asks for the name

9/ 10Clear
Carry onEXAMPLE PATH
A clear voice message with the request and a preferred time frame.

Transcript in the chat · reply as text

Trust needs clarity

What holds today.

01 / The existing evidence

Not available yet

Voice chat is planned. Today Peak Chat accepts no voice messages from website visitors.

Peak Chat / Example pathsSIMULATION
  1. 4/10
    A voice message with background noise; the company name is not recognised with certainty.The chat shows the transcript and asks for the name
  2. 9/10
    A clear voice message with the request and a preferred time frame.Transcript in the chat · reply as text

02 / Your check

Only with consent

The microphone should only start after the visitor clicks, never on its own.

4 / 1010 / 10

Compare both paths and their reasons.

03 / The clear limit

Simulation

The example paths are fictional. Nothing is recorded, sent or saved.

ExampleNothing sent

The next step

Saying it is quick. Being understood is what counts.

See in the live demo how a conversation with Peak Chat is meant to look.

Watch the live demo
Peak Chat · Voice chat (planned)Who is speaking?

Planned feature · simulation with sample data

Frequently asked questions

Is voice chat available?

No, it is planned.

Does the microphone start on its own?

No. It is planned to start only after the visitor clicks.

What does my team see?

The plan is a text transcript in the conversation, so your team can read and check it.

More in Peak Chat