انتقل إلى المحتوى
Peak Atlas

Peak Chat / FAQ assistant template

Same question,
clear answer.

Opening hours, process, who is responsible: many questions come back every week. This planned template is meant to answer them with your own answers and to say when it does not know. Here you try out the tone.

For which occasion?

Change the greeting. The chat preview next to it reacts instantly.

Edit all texts and details ↗Test the chat preview directly ↗
Local demo with sample data
Chat template · previewPreview reacts instantly
Peak ChatLocal demo with sample data

Hi! I answer short questions about our studio.

What is it about: availability, how working together runs, or something else?

Use sample data only.

Stays in this browser. Nothing is sent, nothing is saved automatically.

Edit your draft in detailFirst question, details & next step
01

Your draft

Make it yours.

Additional details in the chat

The preview always asks for name, e-mail and request.

JSON file for your local draft. Not an import into Peak Chat.

01 / An honest FAQ

Answer briefly,
admit gaps.

The greeting says what the assistant is for. The first question narrows the topic. The next step leads to a person when the answer is not in your content.

01 / The greetingYour current draft

A conversation
that suits you.

Peak Chat · local preview
Hi! I answer short questions about our studio.

What is it about: availability, how working together runs, or something else?

Greeting → Questions → Next step

The greeting says in one sentence what the chat helps with.

02 / The questions
3visible details
01الاسم02E-mail03Request
03 / The next stepText preview

And then?
A clear next step.

Example of a planned template. The next step would go here, nothing is sent.

Test it in the chat directly above.

02 / Three kinds of question

Same assistant.
Different question.

A factual question, a question about the process and one without a ready answer. Switch the example and check whether the tone fits.

Another example replaces the current demo draft.

  • 01 / FactualSelected

    When can I reach you?

    The most frequent question first.

    Availability

    „Hi! I answer short questions about our studio.“

    3 details · Only the basic details
  • 02 / ProcessSample draft

    How does a project run?

    Explain the steps before someone asks.

    Process question

    „Good question. Let me explain the process briefly.“

    3 details · Only the basic details
  • 03 / No answerSample draft

    There is no ready answer to this.

    Better to hand over than to guess.

    Honest handover

    „I have no reliable answer to that.“

    4 details · Phone

03 / Move on deliberately

Answers that are right.

Download your draft. A knowledge base for Peak Chat is planned. Until then your team answers questions in the Peak Helpdesk guest chat itself.

Your greeting, your questions and your next step, as one connected draft.

Please fill in the draft texts before you take them along.

Stays in this browser. Nothing is sent, nothing is saved automatically.

Frequently asked questions

Is this template already available in Peak Chat?

No. Chat templates are planned. This page shows a local preview with sample texts. Today there is the Peak Chat inbox and the guest chat from Peak Helpdesk.

Where would the answers come from?

The plan is that the assistant answers only from content you release and says when it does not know. This knowledge base does not exist yet.

What happens when there is no answer?

The template is meant to hand over to a person instead of guessing. Today your team answers questions in the Peak Helpdesk guest chat itself.

Is anything saved or sent while I try it?

No. The preview runs in your browser only. Nothing is saved, sent or booked. A file is only created when you download your draft yourself.

More in Peak Chat