Skip to content
Peak Atlas

Industry solution · Suppliers

The buyer reports a deviation. And everyone knows who is handling it.

Suppliers have few large customers with many contacts. Peak One keeps reports, measures, conversation history and inside-sales knowledge together, so no buyer issue gets stuck between departments.

Try for freeWatch the demo

Free plan · Sign in with Google · set up in about two minutes

Where everyday work gets stuck

Few customers. Many contacts on both sides.

  • A buyer's reports arrive at sales, quality or shipping, depending on whom they reach first.
  • Which measure was agreed after a report is in an email to three colleagues.
  • What was discussed with which contact at the customer is known only to whoever had the conversation.
  • New colleagues in inside sales learn the processes on the side, and a little differently each time.

The old and the new workflow

From the email to three colleagues to a report with ownership.

Typical workflow

  • Forwarding a report by email to several departments
  • Working out on the team who replies
  • Agreeing on measures in an email thread
  • Onboarding new colleagues verbally

With Peak One

  • Report as a ticket with an owner and a status
  • Measures as tasks with a date
  • Result and agreements in one document
  • Onboarding as a course with learning steps

How a customer report works

From the report until the agreed measure.

  1. TriggerA buyer reports that parts of a delivery don't match the drawing.
  2. 01 · TicketLog the reportThe report is logged as a ticket with the customer's issue, no matter which department it came in through.
  3. 02 · TicketClarify ownerOne person takes the ticket, and the status shows everyone where the report stands.
  4. 03 · TaskPlan measuresInspection, reply to the customer and rework become tasks with a responsible person.
  5. 04 · DocumentRecord the resultCause, decision and agreed steps are in a document the team can find again.
  6. 05 · ContactNote the conversationIn the CRM, the customer's contact person shows what was discussed and what comes next.
Result: Every report has an owner, and at the next conversation with the buyer the history is traceable.

What you start with

Six apps. One status per buyer.

Peak One is not an ERP, not inventory management and not a quality management system. It does not process delivery schedules, plan production or create standards-compliant inspection or complaint reports. It organizes the work around the customer: report, measure, conversation and knowledge.

Frequently asked questions

Briefly answered.

Can we handle complaints according to our customers' requirements?

Peak One does not support prescribed report formats and is not a quality management system. Helpdesk shows who is handling a report and where it stands.

Is Peak One connected to our ERP?

Peak One does not describe a connection to ERP systems. Which tools can be connected is listed on the Integrations page.

What does Peak One cost for a supplier?

There's a free way to start. Which apps are included in which plan is on the pricing page.

Keep exploring

What's included.

Welt Control

More industries

All pages in this section at a glance.

Alle Branchen

Start with suppliers. The rest follows.

Customer reports, measures, contacts and onboarding in inside sales with clear ownership. Log in with Google and see your company in one place.

Try for freeView pricing

Free plan · Sign in with Google · set up in about two minutes