Peak Chat / For e-commerce
In a store, someone would have asked.Online, the cart just sits there.
One open question about size, material or delivery time, and the purchase waits. The plan is for Peak Chat to answer product questions from your own product content and pass questions about orders or complaints to your team in good order. Today customers reach you through Peak Helpdesk's guest chat.
Put the goal into words. Add perspectives and timing right below.
Two typical questions. One planned path.
One shop / two typical questions
From the question to the decision.
- Before buying
- Answer from your product content
- After ordering
- Orderly handoff to your team
- Limit
- No shop system, no payment
Your most common product question
What would the chat answer?
Create a local note with neutral sample details. Please don't enter real order data; nothing is saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three thoughts. One question fewer in the inbox.
Draft · not yet put together
- The question
- Still open
- The source
- Still open
- The handoff
- Still open
Two questions from everyday shop life
When does the customer ask?
Choose the moment. Trigger, planned action and sample note follow the situation.
Product page
A customer asks whether the travel backpack fits as cabin luggage.
- The action
- Planned: Peak Chat answers from the spec sheet and shows the passage the answer comes from.
- The intent
- The customer has the answer without waiting for an e-mail.
The advice note
- Domanda
- Does it fit as cabin luggage?
- Source
- Spec sheet, dimensions
- Sample shop
- Nordwind Travel Goods (fictitious)
The example makes the idea clear. The live demo shows the planned flow as a simulation with example data.
To the product statusDoes this fit you?
A clear job. Clear limits.
A well-advised
customer.
What Peak Chat is planned for.
- You keep getting the same product questions.
- The answers are already on your product pages or in the spec sheet.
- You want to pass questions about orders to your team in good order.
Not a shop system
What Peak Chat isn't meant to be.
- AI product advice in the chat is planned and not available today.
- Peak Chat isn't a shop system and processes no payments. Checkout in the chat is planned.
- Peak Chat doesn't read orders from your shop today.
What you can already see today
See product advice as a simulation.
The live demo plays through a customer question with example data. Today customers reach your team through Peak Helpdesk's guest chat, and every question becomes a ticket.
See the live demoPeak Chat / Your next step
Good advice sells quietly.
Pick the moment when most questions reach you. The right flow follows from it.
See the shop examples
Advise like in a store.
No shop system, no payment
Frequently asked questions
Does Peak Chat read orders from my shop?
No, not today. Peak Chat isn't a shop system.
Can people pay inside the chat?
No. Checkout inside the chat is planned. Peak Chat processes no payments today.
Is the sample shop a real customer?
No. Nordwind Travel Goods is a fictitious sample shop.