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Peak Atlas

Peak Chat · Guest chat

Write without signing up.
Answered with a system.

Visitors to your website write to you without creating an account. Today this runs through Peak Helpdesk's live chat: every chat becomes a ticket your team answers with assignment and service time.

Simulation: what should the chat achieve?

What happens in the chatGuest: “Do you also offer maintenance contracts?” · no sign-up, in the widget

Simulation with sample data: this is how Peak Helpdesk's live chat works today. No ticket is created here.

Simulation · sample data · nothing is booked, paid or sent
See how to install the widget

Partly available · simulation with sample data · nothing is sent

From the first sentenceto the next step.Understand · Ask · Outcome
  • Simulation
  • Sample data
  • Nothing is sent

02 / From widget to ticket

Write. Assign. Answer.

The guest chat should feel as easy as texting a friend for visitors, and as orderly as a shared inbox for your team.

  1. 01 / The visitor

    Write without an account

    The widget on your website opens the chat. The visitor needs no account.

    Just write.No accountOn your websiteOn the phone too
  2. 02 / The ticket

    Arrive as a ticket

    Every chat becomes a ticket in Peak Helpdesk, with assignment and service time.

    Nothing gets lost.One chat, one ticketAssignmentService time
  3. 03 / The team

    Answer as a team

    Your team replies and keeps internal notes the visitor never sees.

    Answer together.RepliesInternal notesステータス

Trust needs clarity

What applies today.

Scope of this preview

01Today: Helpdesk live chat
The guest chat today is Peak Helpdesk's live chat with an embed script. Its production readiness has not been independently verified yet.
02Planned: AI and cards
Automatic answers, follow-up questions and cards for meetings or inquiries in the guest chat are planned, not built.
03Simulation
The situations above are examples. No ticket is created and no message is sent.

The next step

Reachable, even without signing up.

See in the guide how to add the live chat widget to your website.

See how to install the widget
Peak Chat · Guest chatJust write.

Partly available · simulation with sample data · nothing is sent

Frequently asked questions

Do visitors need an account?

No. Visitors write without an account; your team answers in the helpdesk.

How do I add the chat?

With a short embed code. The guide explains the steps.

What does Peak Chat offer today?

The Peak Chat inbox for Gmail, Outlook, Slack, Teams and WhatsApp Business, and the Peak Helpdesk guest live chat, where each chat becomes a ticket.

More in Peak Chat