Peak Chat / Solutions / Customer support
Customers ask where they happen to be.Your team answers in one place.
Today this is covered by Peak Helpdesk's guest chat: a widget on your website where visitors write without an account. Every conversation becomes a ticket with an owner, a deadline and internal notes. AI answers from your own knowledge base are planned.
Put the goal into words. Add perspectives and timing right below.
Local example · no real ticket is created.
Guest chat / Ticket / Answer
What happens to a customer question.
- Guest chat
- The customer writes in the widget without signing in.
- Ticket
- The conversation arrives as a ticket with an owner and a deadline.
- 回答
- The team answers; internal notes stay internal.
Your support question as an example
Question, owner, deadline.
Enter a typical question, the responsible role and your response time. The preview shows the path and creates no ticket.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. One support path.
Draft · not yet put together
- 質問
- Still open
- 責任者
- Still open
- Deadline
- Still open
Today and planned
From a question on the website to a resolved request.
The first two steps exist today with Peak Helpdesk. The third step describes what Peak Chat is meant to add. The data in the example is made up.
- 01Write
The customer asks in the widget.
Guest chatThe customer writes in the widget without signing in.
A customer of the fictional Example Ltd asks on the website about their billing address. They don't need an account.
Website → guest chat - 02Assign
A ticket with a deadline.
TicketThe conversation arrives as a ticket with an owner and a deadline.
The conversation becomes a ticket. It has an owner, a deadline and room for internal notes. That way no question is left lying around.
Guest chat → ticket - 03回答
Resolve recurring questions faster.
回答The team answers; internal notes stay internal.
The plan is for Peak Chat to suggest answers to standard questions from your knowledge base and hand over to a person when it doesn't fit. In the example only a note is created.
Sample artifact → support note
What exists today
Start with what already works.
Peak One has Peak Helpdesk's guest chat with tickets, deadlines, ownership and internal notes, plus the Peak Chat inbox for email, Slack, Teams and WhatsApp Business.
Start with Peak OnePeak Chat / Your next step
A question deserves an answer.
Play your most common support question through the example. Then set up the guest chat for it.
Support flow as an example
No question gets lost.
The team answers; internal notes stay internal.
Frequently asked questions
Do my customers need an account to chat?
No. The Peak Helpdesk live chat works without an account. Every chat becomes a ticket.
What happens to a request inside the team?
The ticket gets an SLA, can be assigned to someone and can carry internal notes the customer does not see.
Does Peak Chat answer automatically with AI today?
No. Automatic AI answers are planned and not available today. You write the replies yourself.