Peak Chat · Guide · Build an AI chatbot · planned
Describe it.
Peak drafts it.
Planned flow in Peak Chat: you describe in your own words what your website chat should do, and Peak builds a draft from it. Not available today.
Where do you want to make progress?
Name the goal, for example one confirmed first call.
From a sentence to a chat.
How it is meant to work.
"Qualify enquiries and offer a meeting to the right people."
A sentence like that is meant to be enough to build a first chat. Peak Chat plans an AI chat builder: you describe the goal, your offer and the tone, Peak suggests a conversation flow, you try it in a preview and approve it. Nothing goes live without your consent. This feature does not exist yet. The steps below describe how it is meant to work.
What to have ready.
- One sentence on what your chat should achieve
- A short description of your offer
- The questions you always ask on a first call
The learning path
One step. One visible draft.
Describe
Planned: you write in your own words what the chat is for.
- Name the goal, for example one confirmed first call.
- Describe who your offer fits and who it does not.
- Set the tone: formal, relaxed or in between.
A description Peak is meant to build a draft from.
If you get stuck
What is open and what you can do today.
Can I use this today?
No. The AI chat builder is planned. Today you can prepare your flow with the flow planner in your browser and add a guest live chat through Peak Helpdesk.
Will the AI then answer unchecked?
That is not the plan. The chat is meant to go live only once you approve it, and AI in Peak One is meant to run only through the Peak AI Gateway.
What happens when the AI does not know something?
The plan is for the chat to say so openly and hand over to your team, rather than make an answer up.
Your quality check
Will you be ready when it arrives?
Tick what you have checked. Your selection stays in this view only.
0 of 3 points checked
What this article is based on.
Description of a planned feature, not instructions for something that exists today. Peak Chat today has an inbox over connected accounts; a guest live chat exists in Peak Helpdesk. The AI chat builder is planned.
- Editorial demo
Editorial example with made-up sample data. The Peak Chat inbox and Peak Helpdesk's guest live chat exist today; everything else is marked as planned or example.
Plan today. Let Peak build later.
Prepare your conversation flow now in the flow planner. It runs only in your browser.
Frequently asked questions
Can I build an AI chatbot today?
No. The AI chat builder is planned and not available yet.
Will the chat go live without my approval?
That is not the plan. It is meant to appear only after your explicit approval.
Which AI will be used?
In Peak One every AI call goes through the Peak AI Gateway. New chat features are meant to use the same route.