Peak Helpdesk / Template
A refund is about money and trust. The reply says what is being checked, what has been decided and when things move on. Your team makes the decision; the refund runs through your payment system.
For which request?
Change the subject. The ticket card next to it reacts instantly.
Edit all texts and details ↗Test the ticket card directly ↗
Peak HelpdeskLocal demo with sample dataHi [name], your request has arrived. We are currently checking [what is checked, e.g. the return]. You will get a decision from us by [date].
Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.
Your draft
JSON file for your local draft. Not an import into Peak Helpdesk.
01 / Anatomy of the reply
The subject names the order. The text states the decision in the first sentence and gives a short reason. The next step says what the customer or your team does next.
Your refund request for order [number]
Hi [name], your request has arrived. We are currently checking [what is checked, e.g. the return]. You will get a decision from us by [date].
Request → Details → ReplyThe subject says in one line what the ticket is about. The ticket number is added in front of it later.
Assign the ticket and keep the date in view as the response promise.
Test it in the ticket card directly above.
02 / Three decisions
Under review, approved or declined: each situation has its own reply. You enter the conditions yourself as placeholders.
Another example replaces the current demo draft.
The decision is still pending.
„Your refund request for order [number]“
5 details · Company + Reply dueThe refund has been approved.
„Refund for order [number] approved“
5 details · Company + Reply dueFriendly, clear, with an alternative.
„About your refund request for order [number]“
4 details · Company03 / Move on deliberately
Download your draft locally or copy it. In Peak Helpdesk you write the reply in the ticket. It goes out through the Gmail or Outlook account connected in Peak Chat, with your signature and the ticket number in the subject. If nothing could be sent, the ticket says so.
Your request, your details and your reply — as one connected draft.
Please fill in the draft texts before you take them along.
Stays in this browser. No reply is sent, no ticket is created, nothing is saved automatically.
No. You make the refund in your shop or payment system. Approvals for refunds in Peak Helpdesk are planned.
Your team. Peak Helpdesk decides nothing and writes nothing to the customer on its own.
From the ticket through the Gmail or Outlook account connected in Peak Chat, with your signature and the ticket number in the subject. If nothing could be sent, the ticket says so.
No. Everything stays in your browser. No ticket and no e-mail is created. A file only exists if you download it yourself.
