Peak Helpdesk · Support room · Planned
One room per request.
Everyone sees the same status.
Planned: every request gets a shared room where customer, team and technician see the same status, live. This is a concept demo. Today the ticket holds the status: history, internal notes, email replies with the ticket number and Live Chat on your website.
Which example do you want to look at?
Why: whoever knows when someone comes does not need to call. Planned; today the visit sits in the ticket and in the technician's calendar.
Concept demo · Planned · sample data · nothing is saved
- Sample data
- View without an account
- Nothing is saved
02 / How it is meant to work
Open. Follow along. Close.
A support room helps when nobody has to ask for the status any more.
- 01 / The link
Open the room
Planned: the customer opens a personal link to the request, without an account.
Planned: one room.Personal linkNo accountWorks on the phone - 02 / The status
Follow along
Planned: status, next step and scheduled visit are shown live in the room.
What is happening now?EstadoNext stepScheduled visit - 03 / Cierre
Close together
Planned: the customer confirms it is solved. Today your team sets the status in the ticket.
Solved together.ConfirmAsk a questionSatisfaction
Trust needs clarity
What is there today instead.
Scope of this preview
- 01Planned, not built
- The shared support room and a self-service customer portal are planned. The situations on this page are examples.
- 02Today: the ticket
- Every change is in the ticket's history. Customers get replies by email with the ticket number or write in Live Chat, without an account.
- 03No message on its own
- Peak Helpdesk never messages customers on its own. The planned room, too, only shows what your team releases.
The next step
Already today: a ticket that knows the status.
Start Peak Helpdesk and see in every ticket's history what happened. The support room joins once it is built.
Start Peak Helpdesk todayConcept demo · Planned · sample data · nothing is saved
Frequently asked questions
Is the support room available?
No. It is planned, as is a customer portal. The page shows examples.
How do customers see the status today?
Through email replies with the ticket number or in Live Chat on your website.
Do customers need an account?
No. Live Chat works without an account, and the planned room should too.