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Peak Atlas
Peak Chat · Moving from Tidio (planned)Local planning demo · No import available

Swap the website chat.Without losing an inquiry.

If you want to move from Tidio to Peak Chat, it's usually about the chat on your website. Importing conversations into Peak Chat isn't built. Here you plan the swap so visitors reach someone during the change and open inquiries don't get stuck.

Dein erster Vorbereitungsschritt

Als Nächstes: Open inquiries listed

Prepare the move
Honesty first

An import isn't built yet.

A move from Tidio is planned. Today you calmly plan swapping the website chat.

  1. 01

    Secure

    Export from your current tool, kept unchanged.

    Hier beginnen
  2. 02

    Check

    What can already land in Peak Chat today, and what can't.

    Technischer Nachweis offen
  3. 03

    Switch deliberately

    Parallel first, then switch, with a way back.

    Technischer Nachweis offen

01 / Deine Ausgangsbasis

Before anything moves.

Tick what you've prepared. Your choices stay in this browser and can be downloaded as a checklist.

Vorbereitung lokal dokumentieren

02 / Die Zuordnung

Not just fields. Their meaning.

A sample mapping for a website chat. It shows check points, not a promised import format.

Feld → BedeutungSynthetisches Beispiel
  • AusgangsfeldOld chat script
    Zu prüfende Bedeutung

    Embed script from Peak Helpdesk

    Swap it on a test page and check the look and the first message.

  • AusgangsfeldPast conversations
    Zu prüfende Bedeutung

    No import, leave in the old tool

    Keep the export. Carry on only open inquiries by hand.

    Manuell klären
  • AusgangsfeldVisitor with e-mail
    Zu prüfende Bedeutung

    Person in Peak One

    Match by e-mail address so nobody is created twice.

„Notiz gelesen“ bestätigt deine Sichtung. Es bestätigt weder Feldkompatibilität noch einen erfolgreichen Import.

Keep the meaning

What was one conversation should stay one.

Check contacts, histories and rules one by one, don't just copy names.

Our standard

Planned meansnot available yet.

Your checklist prepares a later move. It reads no files, imports nothing and switches nothing.

The deliberate pause

Prepared isn't moved.

This page transfers nothing. It helps you plan the move cleanly.

01 / Der Datenraum

No data transfer

Deine lokale Checkliste0 / 4Vorbereitungspunkte dokumentiertBrowser · kein Upload

This page reads no exports, sends nothing and stores nothing on a server.

02 / Drei getrennte Entscheidungen

Nothing about the vendor

  1. เตรียมตัว0/4 lokal markiert
  2. Technisch prüfenNachweis offen
  3. อนุมัติNicht erfolgt
03 / Das Original bleibt erreichbar

No invented date

Bisheriger AblaufNeuer Weg
Noch ungeprüft

We name no date for an import. Once it exists, it will say so here.

03 / Kontrolliert vorgehen

What you can already do today.

  1. 01 / Testpaket

    New widget on a test page

    Add it first where there are few visitors.

    Testumfang / PlanVORBEREITUNG
    Ein kleiner, klarer Ausschnitt.
    • Neutrale Testdaten
    • Leere Werte & Sonderzeichen
    • Verzweigungen & Pflichtfelder
    Noch kein Import ausgeführt
  2. 02 / การเทียบผล

    Set response targets

    Set assignment and response targets in Helpdesk before real inquiries arrive.

    Felder / PrüflisteVORBEREITUNG
    Old chat script
    Embed script from Peak Helpdesk
    Past conversations
    No import, leave in the old tool
    Visitor with e-mail
    Person in Peak One
    Feldgleichheit technisch offen
  3. 03 / การตัดสินใจ

    Then page by page

    Remove the old script only once the new one holds on that page.

    Freigabe / ProtokollVORBEREITUNG
    ผู้รับผิดชอบ
    Noch festzulegen
    Ergebnisnachweis
    ยังค้างอยู่
    Rückweg
    Original erhalten
    Keine Produktfreigabe
Keep a way back

The old tool stays until the new one holds.

Run in parallel first, then switch, with a documented way back.

Die offene Freigabe

Vor dem tatsächlichen Wechsel offen

  • 01Importing conversations into Peak Chat isn't built. Today no history moves over automatically.
  • 02Check the export format and completeness with your current vendor yourself and note the date.
  • 03Plan a parallel run with made-up test inquiries before you switch the old chat off.
The next sensible step

A plan you can take along.

Download your status as a checklist. If you're still weighing it, the fair Peak Chat and Tidio checklist helps.

Open the Tidio checklist

An import from Tidio isn't built in Peak Chat. What exists today is the Peak Chat inbox and the Peak Helpdesk guest live chat. Tidio is a trademark of its owner. The sample fields are made up.

Your plan to take along

A list with open points.

The checklist holds your choices and everything still open before a move.

Markdown · Nur dein lokaler Vorbereitungsstand

Checkliste hier ansehen
# Peak Chat — lokale Wechselcheckliste

Design-Demo. Keine Daten wurden importiert oder veröffentlicht.

## Vorbereitung
- [ ] Open inquiries listed
  Nachweis: List of open inquiries
- [ ] Placement known
  Nachweis: Page list with placement
- [ ] Export secured
  Nachweis: Original export with a date
- [ ] Availability settled
  Nachweis: Availability plan

## Vor einem tatsächlichen Wechsel weiterhin prüfen
- Importing conversations into Peak Chat isn't built. Today no history moves over automatically.
- Check the export format and completeness with your current vendor yourself and note the date.
- Plan a parallel run with made-up test inquiries before you switch the old chat off.

Abgehakte Punkte sind lokale Selbstauskünfte, keine technische Validierung.

Frequently asked questions

Can I import my past conversations?

No, not today. Importing conversations isn't built in Peak Chat. Keep an export from your current tool and carry open inquiries on by hand.

How do I swap the chat on my website?

Add the Peak Helpdesk embed script to a test page first. Remove the old script only once the new one holds there.

What happens to open inquiries?

They don't move over automatically. Note them beforehand with an owner and carry them on by hand.

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