01 / The existing evidence
Today: the Helpdesk widget
The widget belongs to Peak Helpdesk today. Its production readiness has not been independently verified yet.
Mapping
- Path
- Example
- Arrival in the workspace
- Not checked
Peak Chat · Website widget
One widget on your site.
Every message with your team.
Today you add Peak Helpdesk's live chat to your website with an embed script. What visitors write there reaches your team as a ticket. An AI outcome chat in the same widget is planned.
Open the install guidePartly available · example mapping · no connection
Website widgetThe visitor messagePeak HelpdeskThe ticketPeak Helpdesk · Example mapping
One mapping in detail
01 / Website widgetMessage
02 / Fictional test value“Do you still have capacity in March?”
03 / Peak Helpdesk
Ticket messageA readable path as an example. No transfer.
View all 5 mappings
| Website widget | In the ticket |
|---|---|
| Message | Ticket message |
| Received | Ticket received |
| Ownership | Assignment |
| Service time | Due |
| Note | Internal note |
Example mapping
No transfer
No transfer
Nothing is connected on this page. You set up connections in your workspace.
One concrete targetPeak HelpdeskArrival in the workspaceNot checked yet
Understand the path. Keep the source.
Peak HelpdeskArrival in the workspaceNot checked yetThe mapping shows where a message belongs. Only a test in your workspace shows what actually arrives.
02 / Three steps to the widget
Embed. Test. Answer.
A widget is only done once a test message reaches your team.
- 01 / Installing
Embed the script
The embed script from Peak Helpdesk goes into your website's code.
Where does it go?Embed scriptYour websiteAll pages or some - 02 / Testing
Send a test message
Write through the widget yourself and check that the ticket arrives.
Does it arrive?Test messageCheck the ticketSee the reply - 03 / Running it
Set ownership
Decide who on your team picks up new chats.
Who answers?AssignmentService timeInternal notes
Trust needs clarity
Status, requirements and limits.
Mapping02 / Your check
Planned: AI in the widget
A widget with AI answers, your own branding and cards for meetings or purchases is specified but not built.
- Account
- Not connected here
- Rights
- Roles in the workspace
03 / The clear limit
Nothing is connected here
This page embeds no widget and transfers no data. The mapping is an example.
- Widget
- Ticket
- Team
- AI planned
The next step
Test first. Then say hello.
The guide shows step by step how to install and check the widget.
Open the install guide→Check in your workspace what actually arrived.
Frequently asked questions
Where do messages from the widget go?
As a ticket in the Peak Helpdesk inbox, with owner and history.
Do I need coding skills?
No. You copy a short code into your website. The guide shows where.
When will the AI outcome chat arrive?
It is specified but not built yet. We will only name a date once it is really usable.