Peak Helpdesk · Planned
The cause behind
many requests.
Root Cause Radar is planned in Peak Helpdesk: grouping similar tickets into one cause. Today you see the top reasons and the volume per channel in the performance view.
Which question must the source answer?
In the concept the radar suggests a group. Today you filter tickets by reason and read them side by side.
Not a hundred tickets:
one cause you can fix.
What is planned, and what exists today?
The plan is for Peak Helpdesk to group tickets with similar content into a possible cause and show which tickets belong to it, so the team can check it. It is not built. Today your team gives every ticket a reason, and the performance view shows the top reasons and the volume per day and channel. That already shows you which reason causes the most work.
Finding & data slice
What exists today.
No cause groups and no accuracy figures. The feature is planned; any figure about it would be invented.
ObservationInterpretation
การตัดสินใจ
The evidence is still pending
No measurements. The figure stays empty until the feature is built and real data exists.
Transparency is part of the result
How the Root Cause Radar is meant to work.
A group is only as good as the tickets in it. This feature is planned and not built.
Guiding question
Which single cause creates the most tickets?
- Group (planned)
- Similar tickets with a suggested name for the cause
- Example
- Sample data: 12 tickets “can't find invoice” from email and phone
What counts as an
observation?
Every group shows the tickets it is made of
Event defined reference groupMeasurement scheme · no calculated study value03 / TodayKeep reasons tidy and read them by frequency in performance
How data becomes orientation
Group. Back up. Fix.
What belongs together?
In the concept the radar suggests a group. Today you filter tickets by reason and read them side by side.
Key ideaFinding
Is it the same cause?
The same reason does not mean the same cause. Read three tickets in full before you treat a group as true.
Key ideaInterpretation
Who fixes it?
The cause becomes a task in Peak Task for the team that can fix it, linked to the affected tickets.
Key ideaNext step
Your quality check
Do you know your most common causes?
Tick what you have checked. Your selection stays in this view only.
0 of 3 points checked
What this article is based on.
Concept demo of a planned feature with made-up sample data. The Root Cause Radar is not built in Peak Helpdesk. Available today are reasons per ticket and the top reasons and volume per day and channel in the performance view.
- Editorial demo
Concept demo of a planned feature with made-up sample data. The feature is not built in Peak Helpdesk.
- Evidence pending
No dataset and no study. The page shows a way to check, not measured values.
Sort by reason today.
Start Peak Helpdesk, give every ticket a reason and see in the performance view which one causes the most work.
Frequently asked questions
Does Peak Helpdesk group tickets automatically yet?
No. The Root Cause Radar is planned and not built. Today your team gives every ticket a reason.
How do I find the most common cause today?
The performance view lists the top reasons. Read a few of those tickets before you settle on a cause.
How do I hand a cause over?
As a task in Peak Task, linked to the ticket, for the person who can fix it.