Peak Helpdesk / For property management
The tenant reported the damage.Twice. Without an answer.
Property managers get damage reports by e-mail, phone and website. In Peak Helpdesk each one becomes a ticket with a number and a response target. The on-site visit lands in the caretaker's or technician's Peak Calendar, the visit report on the ticket.
Put the goal into words. Add perspectives and timing right below.
Try it on a local sample report.
Report / visit / report
What a report needs.
- Intake
- E-mail, website chat or a noted call.
- Visit
- Appointment in the calendar, route with a Google Maps link.
- Report
- Visit report on the ticket, then solved.
Your report in three answers
What is the tenant reporting?
Fill in the example with a made-up report. You see what a ticket should capture up to the repair. Nothing is saved or sent.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three questions. One clear report.
Draft · not yet put together
- The report
- Still open
- The owner
- Still open
- The next step
- Still open
From report to repair
One report. Through to the visit report.
The order makes sure every report gets a reply and a close.
- 01Capture
Capture the report.
IntakeE-mail, website chat or a noted call.
The tenant address forwards to Peak Helpdesk. Calls are taken over via sipgate or captured manually.
Report → ticket - 02Plan
Plan the visit.
VisitAppointment in the calendar, route with a Google Maps link.
The visit goes into the responsible person's own Peak Calendar. The day route opens in Google Maps.
Ticket → visit - 03Close
Report and reply.
ReportVisit report on the ticket, then solved.
The visit report sits on the ticket. The reply to the tenant goes from your mailbox with the ticket number in the subject.
Sample artifact → visit report
The next proof is the product
Forward the tenant address.
In Peak Helpdesk reports land as tickets with a response target. Visits, route and report hang on the same ticket, and the history shows every change.
Start with Peak HelpdeskPeak Helpdesk / Your next step
Every report gets a close.
Try the example with the report a tenant is waiting on right now.
See the property example
The tap doesn't drip any more.
Visit report on the ticket, then solved.
Frequently asked questions
Can we plan on-site visits?
Yes. A visit sits in the technician's Peak Calendar, with route, van stock and a report on the ticket.
Can tenants check the status themselves?
A tenant portal is planned. Today you keep tenants posted with replies from Gmail or Outlook.
Which channels bring requests in?
Today through forwarded e-mail, the Live Chat widget on your website and tickets you create by hand. WhatsApp and a customer portal are planned.