Peak Chat · Human handoff
Today your team always answers in Peak Helpdesk's live chat: every chat becomes a ticket with assignment, service time and internal notes. The plan is for an AI chat to recognise when to hand over, and to pass on a summary.
Read the handoff guidePartly available · simulation with sample data · nothing is sent
01 / Example value
How confidently can the planned AI chat answer the question?
A ticket for a person · the visitor knows a person is taking over
Change the example value. The next step follows the conversation.
Simulation · sample data · nothing sent
Two example values
Schematic example on a scale from 0 to 10. Today your team always answers in the Helpdesk live chat.
“Do you also work with clients in Austria?” · The chat answers from your knowledge
A ticket for a person · the visitor knows a person is taking over
Answer in the chat · a person can take over at any time
Trust needs clarity
01 / The existing evidence
Peak Helpdesk has a live chat for visitors without an account. Every chat becomes a ticket with service time, assignment and internal notes.
02 / Your check
An AI chat that decides by itself when to hand over to your team is specified but not built.
Compare both paths and their reasons.
03 / The clear limit
The scale shows the planned principle schematically. It does not measure real conversations.
The next step
Read in the guide how handoff works in the Helpdesk live chat today and what is planned.
Read the handoff guidePartly available · simulation with sample data · nothing is sent
The Peak Chat inbox for Gmail, Outlook, Slack, Teams and WhatsApp Business, and the Peak Helpdesk guest live chat, where each chat becomes a ticket.
The helpdesk ticket holds the full history today. For the AI chat, a short summary is planned to go along.
It is specified but not built yet. We will only name a date once it is really usable.
