Peak Chat / Solutions / Service intake
“Our system isn't working.”Which system? Since when?
Service requests often arrive without what you need to help: device, location, urgency. Today Peak Helpdesk's guest chat takes requests as tickets. The plan is for Peak Chat to ask for missing details right in the conversation. Check on your last request what was missing.
One answer changes the follow-up
Pick a sample rating.
Local draft · no product activationTest the sample rule · no ticket is created.
02 / The missing detail
Which detail did you have to ask for afterwards?
A ticket the team can work on right away.
Example · no real conversations · not the product interface
Check the rule yourself
Rate your last request.
Pick a rating. At 0 to 6 the follow-up appears, at 7 to 10 it doesn't. No ticket is created and nothing is sent.
Local rule demo · Please use neutral sample details only.
Pick a rating to see the next step.
The answer sets the direction.
- Rating
- —
- Seguimiento
- Waiting for a rating
No example picked yet.
The rule behind the example
Ask properly once instead of following up three times.
In the example a rating of 0 to 6 triggers a follow-up. It shows which detail the chat should ask for right at the start in future.
- 01Rate
How complete was it?
IssueWhat isn't working, in the customer's own words.
Think of the last service request through your website and rate how much was already in it.
Input → rating from 0 to 10 - 02Follow up
At 0 to 6: what was missing?
0–6Seguimiento7–10FinishThe sample rule asks for the missing detail. Peak Chat is meant to ask for it in the conversation before the ticket reaches the team.
Condition → 0–6: follow-up - 03Hand over
A ticket that is enough.
ReadyA ticket the team can work on right away.
In the trial run, rating and missing detail stand together. It is a local preview, not a ticket in Peak Helpdesk.
Sample artifact → request note
What exists today
See the request in the live demo.
Today Peak Helpdesk's guest chat takes questions from website visitors without an account and turns them into tickets with a deadline and an owner. Peak Forms exists as a separate app. The live demo shows the planned follow-ups with sample data.
View the live demoPeak Chat / Your next step
The first message can be the complete one.
Find in the example the detail you most often have to ask for. It belongs at the start.
Check completeness
No need to ask three times.
A ticket the team can work on right away.
Frequently asked questions
What can Peak Chat do today?
Peak Chat brings Gmail, Outlook, Slack, Teams and WhatsApp Business into one inbox. You can mark conversations done, keep drafts and turn a message into a Peak task.
Can I take service requests by chat today?
Yes, with the Peak Helpdesk live chat. Guests write without an account and the chat becomes a ticket.
Does Peak Chat answer automatically with AI today?
No. Automatic AI answers are planned and not available today. You write the replies yourself.