Peak Chat / After hours

The best inquiry arrives at 9 pm.And it shouldn't disappear.

Already today: visitors leave a message in Peak Helpdesk's guest chat without an account. It becomes a ticket with an owner and a time target that your team answers the next morning. The plan is for Peak Chat to answer simple questions instantly at night too and hand over the rest in good order.

Your goal for the next step

Put the goal into words. Add perspectives and timing right below.

Local draft · no product activation

See the evening examples

Two typical evenings. What works today, what's planned.

The office is closed. The question is here.

One evening / two typical inquiries

01Evening (today)02Overnight (today)03Instant answer (planned)

Working world / outside working hours

From the evening to the answer.

Evening (today): Message in the guest chat, no account needed
Overnight (today): Ticket with an owner and a time target
Instant answer (planned): Answer simple questions right away

Editorial working card · not the product view

For small service teamsEvening → Weekend → Next morning

Your next evening

Who takes over when nobody is around?

Create a local note with neutral sample details. Please don't enter real customer data; nothing is saved or sent.

Local working example · nothing is saved or sent. Please don't enter personal data.

Peak Chat / Start noteLOCAL DRAFT

02 / Your start noteLocal preview

Three thoughts. A calm morning.

Draft · not yet put together

The inquiry: Still open
Owner: Still open
The time target: Still open

Your input appears here right away. With “View the start note” you check the three details locally.

Two inquiries outside working hours

When did the inquiry arrive?

Choose the moment. What happens today and what's planned follows the situation.

Available today

A prospect writes in the evening through the guest chat on your website.

The action: The message becomes a ticket. One person on the team owns it, internal notes stay internal.
The intent: In the morning the inquiry is waiting in order and gets answered in the same ticket.

Working example / Project inquiry in the evening

The morning note

Received: Guest chat, evening
Owner: This week's inbox owner
Time target: Next working day, noon

Editorial structure sketch · not a customer reference

The example shows the flow. The guest chat that takes messages as tickets already exists today in Peak Helpdesk.

To the product status

Does this fit you?

What works today. What's planned.

A calm
morning.

What exists today.

Visitors leave a message in Peak Helpdesk's guest chat, without an account.
Every message becomes a ticket with an owner, a time target and internal notes.
Your team answers the inquiry in the same ticket.

Guest chat todayTicket with time target

AI answer planned

What doesn't exist yet.

Instant AI answers after hours are planned and not available today.
Booking a call right inside the chat is planned.
The guest chat's production readiness has not been independently verified yet.

What already exists today

Look at the guest chat.

The guest chat page explains how visitors write without an account and how that becomes a ticket for your team. It also shows what's still planned.

See the guest chat

Peak Chat / Your next step

After hours doesn't mean missed.

Pick the moment when most inquiries get stuck with you. The right flow follows from it.

See the evening examples

Local working example

No inquiry gets lost overnight.

Answer simple questions right away

Frequently asked questions

What happens today to a message sent in the evening?

It becomes a ticket in Peak Helpdesk's guest chat. Your team sees it with an owner and a time target and answers in the same ticket.

Do visitors need an account?

No. The guest chat works without an account and is embedded on your website with a script.

Does an AI answer instantly at night?

Not yet. Instant AI answers are planned and not available today.

Are response times guaranteed?

No. Your team sets a ticket's time target itself.