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Peak Automations / Post-purchase

The order is in.The relationship is just beginning.

After the purchase what counts is whether someone reacts when something goes wrong. With Peak Automations a new order from your connected Shopify, a shipping problem or a return in Peak Fulfillment starts the next steps: Peak creates or finds the contact in the CRM, creates a task for customer support and posts in your Slack channel. An e-mail to the customer only goes out after confirmation.

Put the goal into words. Add perspectives and timing right below.

Local draft · no product activation
See the post-purchase flow

Try it on a local sample order.

Ordered. And then someone takes care.

Order / shipping / return

01When02Then03And
Working example / post-purchase

What follows a shipping problem.

When
Something goes wrong in shipping in Peak Fulfillment
Then
Create a task for customer support
And
Message to the Slack channel #shipping
Editorial structure sketch · not the product interface

Your post-purchase flow

From three answers to a quick response.

Fill in the example with a made-up order and see how trigger, owner and step fit together. Please don't enter real customer data.

Local working example · nothing is saved or sent. Please don't enter personal data.

Peak Automations / Start noteLOCAL DRAFT
01 / Your thoughts
02 / Your start noteLocal preview

Three questions. A purchase someone looks after.

Draft · not yet put together

The trigger
Still open
The owner
Still open
The step
Still open
Your input appears here right away. With “View the start note” you check the three details locally.

From order to response

One event. One person. One step.

The order makes sure nobody waits for an answer after the purchase.

  1. 01Case

    The event arrives.

    When

    Something goes wrong in shipping in Peak Fulfillment

    A new Shopify order through the workspace connection, a shipping problem or a return created in Peak Fulfillment starts the automation.

    Event → one run
  2. 02Action

    Someone takes over.

    Then

    Create a task for customer support

    Peak creates or finds the contact by e-mail, creates a task and notifies the team. An AI step can draft a thank-you or info e-mail; it's sent after confirmation.

    Working tool → contact, task, note
  3. 03Result

    The customer hears from you.

    And

    Message to the Slack channel #shipping

    The history shows every run and why it stopped, if it did. In the local example you get a post-purchase note.

    Sample artifact → post-purchase note

The next proof is the product

Connect Shopify and test the first order.

Describe the automation in one sentence and start the test run. It shows which contact would have been found and which task created, without changing anything.

Start Peak Automations

Peak Automations / Your next step

Who responds after the purchase gets chosen again.

Try the example with the post-purchase event that most often goes unanswered for you.

See the post-purchase flow
Local working example

After one purchase comes the next.

Message to the Slack channel #shipping

Frequently asked questions

Which shop events can trigger?

A new Shopify order through your workspace's connection, plus shipping problems and returns in Peak Fulfillment.

Can Peak write a few days after delivery?

A “delivered” trigger and waits of days within an automation are not available yet.

Does Peak change anything in the shop?

No. The automation reads the order and works in Peak: contact, task, note, Slack message.

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