Peak Helpdesk
Peak Helpdesk
Example workflow
Record service requests as tickets in a shared workflow. Each request gets an owner and a status, and a queue shows you which requests are still waiting for a reply.
Example workflow
What a ticket looks like
A ticket shows at a glance what it is about, who is handling it and what happens next.
Example with fictional data
| Field | Example value |
|---|---|
| Issue | Received the March invoice twice |
| Responsible | Jonas Keller |
| Status | In progress |
| Next step | Send the correction to the customer |
| Stage | Responsibility clarified |
Fictional example for illustration. The available statuses are shown in the app.
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Triage a sample request and prepare a reply.
02
Your service case
SERVICE CASE · PREVIEW
Handle a request clearly
I need help setting up my team.
Your draft reply
Happy to help. Which step would you like to work through together?
Reply has not been sent.
THIS IS YOUR START.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
Sign in when you continue in Peak One.
- Try without an account
- Your own draft
- You choose what goes live
Peak Helpdesk
Give the next customer request an owner.
Try your use case. Then continue working on your draft in Peak One.
Back to the previewIllustrative example