Peak Helpdesk
Getting started
Record service requests as tickets in a shared workflow. Each request gets an owner and a status, and a queue shows you which requests are still waiting for a reply.
Getting started
How to start with the helpdesk
No lengthy setup is needed. After you sign up, the helpdesk opens directly.
Sign up
After you sign up, the helpdesk opens directly.
Log your first request
Your first request is the first step. Record the issue as a ticket.
Assign the person responsible
Assign the ticket to the person who takes care of it. How to involve more people is shown in the app.
Keep an eye on open requests
The queue shows you which tickets are still open.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
Reply has not been sent.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
- Try without an account
- Your own draft
- You choose what goes live
Peak Helpdesk
Give the next customer request an owner.
Try your use case. Then continue working on your draft in Peak One.
Back to the previewIllustrative example