Peak Helpdesk
Service requests
Record service requests as tickets in a shared workflow. Each request gets an owner and a status, and a queue shows you which requests are still waiting for a reply.
Service requests
It is clear who handles which request
Small service teams receive requests in many ways. In the helpdesk each one becomes a ticket with the issue, the person responsible and a status.
Service provider with a small office team
Starting point
A customer reports an error on her invoice.
Your next step
The request is logged as a ticket and assigned to accounting.
Result
The customer gets an answer from the person who is actually handling it.
Online retailer
Starting point
Several requests came in overnight.
Your next step
In the morning the team shares out the open tickets from the queue together.
Result
No request is left lying because nobody felt responsible.
Agency
Starting point
A client calls and asks about the status of his request.
Your next step
Whoever takes the call opens the ticket and sees who is responsible and its status.
Result
The client gets a reliable answer right away.
HelpdeskNo signup neededTRY IT. MAKE IT YOURS. TAKE IT WITH YOU.
Triage a sample request and prepare a reply.
Your service case
Handle a request clearly
I need help setting up my team.
Happy to help. Which step would you like to work through together?
Reply has not been sent.
Continue with it in Peak One.
Your edited details are transferred to a new Peak One tab. Sign in there, review your draft and confirm the next step.
- Try without an account
- Your own draft
- You choose what goes live
Peak Helpdesk
Give the next customer request an owner.
Try your use case. Then continue working on your draft in Peak One.
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