01 / The existing evidence
Today: five channels
Gmail, Outlook, Slack, Teams and WhatsApp Business. Further channels are not promised.
Mapping
- Mapping
- Example
- Arrival in the workspace
- Not checked
Peak Chat · Omnichannel
Five channels.
One conversation per person.
Peak Chat connects Gmail, Outlook, Slack, Teams and WhatsApp Business through your workspace's own accounts. Messages from the same person become one conversation, whatever channel they came through. Website chat with AI replies is still planned.
Connect accounts in Peak ChatAvailable today · the mapping on this page is an example
WhatsApp BusinessThe messagePeak ChatThe conversationPeak Chat · Example mapping
One mapping in detail
01 / WhatsApp BusinessSender
02 / Fictional test valueAlex Example
03 / Peak Chat
PersonA readable data path as an example. No transfer.
View all 5 mappings
| WhatsApp Business | In the conversation |
|---|---|
| Sender | Person |
| Channel | Channel |
| Message | Conversation |
| Time | History |
| Status | Section |
Example mapping
No transfer
No transfer
You connect accounts in your workspace, not on this page.
One concrete targetPeak ChatArrival in the workspaceNot checked yet
Understand fields. Keep the source.
Peak ChatArrival in the workspaceNot checked yetThe mapping shows where the data goes. Only a test in your workspace shows what actually arrives.
02 / How it works today
Connect. Match. Reply.
Every channel runs through an account your workspace connected itself.
- 01 / The channels
Connect an account
For each channel your workspace connects its own account. Peak Chat uses no one else's access.
What is connected?Gmail and OutlookSlack and TeamsWhatsApp Business - 02 / The match
Match the person
Senders are matched to the same person by email address or phone number.
Who is it?By emailBy phone numberOne person - 03 / The reply
Reply in the right channel
You reply from Peak Chat; the message goes out through the channel the person uses.
How does it go out?From Peak ChatIn the right channelThrough your account
Trust needs clarity
Clear about what is connected.
Mapping02 / Your check
WhatsApp by its rules
Free-form WhatsApp replies only go out within the 24-hour window, after that only as templates. Opt-in and opt-out are respected.
- Account
- Not connected here
- Rights
- Roles in the workspace
03 / The clear limit
Website chat planned
Conversations with website visitors and AI replies are planned and not part of Peak Chat today.
- Gmail
- Outlook
- Slack
- Teams
- WhatsApp Business
The next step
Every channel. No scattered threads.
Sign in and connect your workspace's first account.
Connect accounts in Peak Chat→Check in your workspace what actually arrived.
Frequently asked questions
Which channels exist today?
Gmail, Outlook, Slack, Teams and WhatsApp Business, each through an account your workspace connects.
How does Peak Chat recognise the same person?
By email address or phone number. Messages from the same person sit in one conversation.
Are there rules for WhatsApp?
Yes. Free-form replies only go out within the 24-hour window, after that only templates. Opt-in and opt-out are respected.
Is there a website chat?
A website chat with AI replies in Peak Chat is planned and not available today.