Peak Chat · Guide · Install the widget
A chat on your website.
With one script.
How to add a guest live chat to your website today: with Peak Helpdesk's live chat widget, no account needed for visitors. What is planned is marked too.
What do you need to settle before installing?
2 questions in the plan. First question: On which pages should the chat appear?
Today: Peak Helpdesk live chat
Create. Embed.
On which pages should the chat appear?
Possible today: a guest chat with a ticket.
Peak Helpdesk comes with a public live chat that visitors use without an account. You create the widget, add the embed script to your website and test it once as a guest. Every conversation becomes a ticket your team answers. The plan is for Peak Chat to extend this widget with AI replies, meeting booking and forms right inside the conversation. None of that exists yet.
From reading to doing
Your checklist. For your website.
Settle this before going live.
2 questions selected
- On which pages should the chat appear?
Not every page needs a chat. Start where visitors ask the most questions.
- Who answers new conversations, and at what times?
Decide who picks up new tickets. Peak Helpdesk supports assignment and deadlines.
What actually happens
when you install it.
The widget is a small script you add to your website. Visitors write without an account, and behind the scenes each conversation becomes a ticket.
On which pages should the chat appear?
Not every page needs a chat. Start where visitors ask the most questions.
Embed scriptOne line of code that loads the chat window on your page.
No account neededVisitors write as guests; their access token is stored only as a hash.
Ticket for the teamEach conversation lands in Peak Helpdesk, with assignment, deadlines and internal notes.
The playbook
How to install the widget today.
From script
to first conversation.
Widget → website → ticket
- 01
Create the widget in Peak Helpdesk.
In Peak Helpdesk you create a live chat widget for your workspace under its channels. That gives you the code you are about to add to your website.
ExampleOne chat for the whole company
One widget for the website, one team behind it - 02
Add the script to your site.
Put the script into your pages' source, in many website builders through a field for custom code in the footer. The chat window then appears on the page.
Insert it properly
Script placed before the closing body tagScript pasted somewhere in the text - 03
Test it once as a guest.
Open your website in a private window, send a test message and answer it from Peak Helpdesk. You see the whole path before real visitors write.
Check before going liveDoes a test message arrive?
Write as a guest, open the ticket, reply
Your quality check
Is your widget ready?
Tick what you have checked. Your selection stays in this view only.
0 of 4 points checked
What this article is based on.
Guide based on Peak Helpdesk's current live chat widget, without verified production readiness. The steps describe the flow in general, not every control. AI replies, meeting booking and forms inside the chat are planned for Peak Chat and not available yet.
- Editorial demo
Editorial example with made-up sample data. The Peak Chat inbox and Peak Helpdesk's guest live chat exist today; everything else is marked as planned or example.
From script to first conversation.
See what the website widget does today and what is planned.
Frequently asked questions
Do visitors need an account?
No. Peak Helpdesk's live chat is made for guests without an account.
Where do the messages go?
Each conversation becomes a ticket in Peak Helpdesk that your team can assign and answer.
Does the widget reply with AI yet?
No. AI replies in the chat are planned. Today your team replies.