Read the request
A customer asks about her delivery, which has been on its way for a week.
Your sentenceDelivery question
Planned: the agent reads the ticket and the earlier history of the same person in Peak One.
Peak Helpdesk · AI agent · Planned
An agent that prepares.
Your team decides.
Planned: an AI agent reads the request, looks up the person's history and suggests a reply with sources. Nothing is sent until someone on your team agrees. This agent does not exist yet. Today Peak Helpdesk orders work by fixed rules and tells you in one sentence what comes first.
Concept demo · Planned · sample data · no model call
CONTEXT BEFORE ACTIONThe request.
The request.
A flow you can check.
02 / The visible proposal3 example steps
Delivery question
Why: without a tracking number the planned agent invents no delivery status. It asks instead of guessing.
- 01History: the same person opened a ticket two weeks ago (sample data)
- 02Draft: a short reply with an apology and the next step
- 03Open: the tracking number is missing, the draft asks for it
02 / Three steps, as planned
Read. Suggest. Approve.
An agent only helps if you can see what it relies on and nothing happens without you.
02 / Visible proposal
Suggest a reply
- 01Example step
History: the same person opened a ticket two weeks ago (sample data)
- 02Example step
Draft: a short reply with an apology and the next step
- 03Example step
Open: the tracking number is missing, the draft asks for it
Your team approves
Planned: only a person on your team sends it. Today your team writes and sends every reply itself.
Your review is still open.
These marks send nothing.Proposal and execution stay separate
What is already there today.
Planned, not built
AI replies and an agent that resolves on its own are planned. This page shows a concept demo with fixed examples; no model answers.
The request→Fixed rule→Example steps
The sculpture illustrates the flow. It is not a product interface.
The sculpture illustrates the flow. It is not a product interface.Today: rules, not AI
Tickets arrive by email forwarding, Live Chat or manual entry. The “Needs reply” queue shows what comes first, by fixed rules.
- Execution
- Only by your click
- Rights
- Roles in the workspace
Never without you
Peak Helpdesk never messages customers on its own, never refunds and never decides for your team. That stays true with the agent.
ProposalExecution
The next step
Start with what works today.
Start Peak Helpdesk, forward your support mailbox and answer your tickets in one place. The agent joins once it is built.
Start Peak Helpdesk todayPeak Helpdesk · AI agent · PlannedWhat does the person want?
Concept demo · Planned · sample data · no model call
Frequently asked questions
Is the AI agent available yet?
No. It is planned. Today Peak Helpdesk orders tickets by fixed rules and your team writes every reply itself.
Will the agent reply to customers on its own?
No. Even as planned, a person on your team sends. Peak Helpdesk never messages customers on its own.
Is the demo on the page real?
It is a concept demo with fixed examples and sample data. No model is called.