Peak Helpdesk / For founders
At the start you answer everything yourself.Then nothing can get lost any more.
Requests arrive by e-mail, on the phone and through the website. Peak Helpdesk turns each one into a ticket with a number, status and priority. The customer is the same person as everywhere in Peak One. When the first team member joins, they take over an inbox, not a pile of e-mails.
Put the goal into words. Add perspectives and timing right below.
Fictional example · nothing is stored.
Request / ticket / reply
One place for every request.
- Forwarded to your workspace's address, as a ticket with a number.
- Website
- Live Chat embedded via script, visitors need no account.
- Phone
- Call entered manually or taken over via sipgate as a phone ticket.
Your support in the example
Intake, cover, promise.
Describe where requests come from, who covers for you and what you promise. The preview shows the path and stores nothing.
Local working example · nothing is saved or sent. Please don't enter personal data.
Three answers. Support that grows with you.
Draft · not yet put together
- The intake
- Still open
- The cover
- Still open
- The promise
- Still open
From mailbox to inbox
Collect first. Then be able to hand off.
Peak Helpdesk sorts exceptions first: what needs a reply sits at the top. A rule-based sentence says what to do first. Peak decides nothing for you.
- 01Capture
Every request becomes a ticket.
E-mailForwarded to your workspace's address, as a ticket with a number.
E-mails, chat and calls land in the same inbox with a number, reason and priority. The history of every change is kept.
Request → ticket #1042 (sample) - 02Reply
From your own mailbox.
WebsiteLive Chat embedded via script, visitors need no account.
Replies go out through the Gmail or Outlook account connected in Peak Chat, with your signature and the ticket number in the subject. If sending fails, the ticket says so.
Reply → [#1042] in the subject - 03Hand off
The inbox now has two people.
PhoneCall entered manually or taken over via sipgate as a phone ticket.
Assign tickets. Your colleague sees “Mine” and “Unassigned” and gets assignments in the Peak One Inbox. In the example this becomes a handover note.
Sample artifact → handover note
The next proof is the product
Forward your support address today.
In Peak Helpdesk you set up forwarding, the Live Chat and your response promise in hours. From the first ticket on you see what is due and what is about to be overdue.
Start Peak HelpdeskPeak Helpdesk / Your next step
Growing doesn't mean forgetting requests.
Try the flow on your example. Then forward the first real support e-mail into Peak Helpdesk.
See the founder flow
Every request has a status.
Call entered manually or taken over via sipgate as a phone ticket.
Frequently asked questions
Do I need a separate support mailbox?
No. You forward e-mails to your workspace's address. Replies go out through the Gmail or Outlook account you connected in Peak Chat.
Can I record phone calls?
Yes. You enter calls by hand as tickets. With sipgate you can take over a call as a phone ticket.
Does Peak Helpdesk answer requests automatically?
No. AI answers are planned and not available today. Peak sorts tickets by rules and suggests what comes first; you do the answering.